Service: Get The Attention You Deserve. Every Day
When you trust Malin, you experience Customer First service, knowledge and support.
At Malin, Customer First service is the reason why our customers hire us again and again. We take immense pride in how we partner with customers and do whatever it takes for them to be successful. We will do the same for your business.
Our focus is embodied in our “Customer First” program, which spans the spectrum from providing dedicated account managers and highly experienced, strategically located field service teams, to utilizing advanced communications technologies that keep everyone involved and informed. With Customer First service you benefit from:
- GPS and centralized technician dispatch
- Certified technicians
- Customer care representatives
- Detailed reporting of lift truck service history
- Comprehensive technical solution manuals
- OEM and aftermarket parts selection
A Commitment to Expert Field Service
We understand that when you need service, you need it done right and you need it done now. Our mission is to take care of all your lift truck needs by providing on-site repair solutions. Our certified technicians and field service programs give you control over your lift truck service and keep your lift trucks performing like new.
We offer a broad range of service options and value added services that allow you to focus on your core management responsibilities, while leaving your lift trucks to us. In addition, each Malin service vehicle is outfitted with a comprehensive parts inventory and equipment needed to maintain your lift trucks. This enables us to expedite on-site maintenance, repairs and troubleshooting. The result is increased truck uptime and productivity.
Malin understands that customer and lift truck service after the sale are just as important as the quality and craftsmanship of the lift truck. We take pride in our accountability to you. The Malin Service Advantage includes:
- Certified electric lift truck Technicians.
- < 4 hours on-site response time.
- Dedicated customer service representatives (CSRs).
- On-site diagnostics, maintenance and repair.
- Detailed reporting of lift truck service history.
Malin offers a variety of Maintenance Protection Programs to satisfy all of your lift truck needs.
Click here for more information about these programs.
Click here to make a service request